Terms and Conditions

Ordering Online

Prices shown are the price you pay, unless individually specified. The price displayed includes postage, shipping and handling within the UK mainland. We aim to dispatch orders within 24 hours. If your item has more than a 3 day delay we will notify you. You will always be emailed with confirmation of your order.

Ordering Online with us is safe and secure. Our payment page is powered by Optimal Payments.

Guarantee / Refund Policy

The Kasina comes with a 30 day no quibble guarantee. This means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition so that we receive it within 30 days of the date on which we dispatched the item and we will issue a full refund (excluding delivery costs and any administration charges).

If you decide to return your Kasina , please send us an email and tell us that you are returning your order and need an RMA (Return Merchandise Authorization) number.

For full instructions for returning a Kasina, please see our Refunds & Returns page.

PLEASE NOTE : It is essential that you include your RMA number in your package as we will need this to keep track of your returned item. Items returned without an RMA number will attract an administration charge of £20.

Shipping Information

Orders are sent by Royal Mail Special Delivery (which guarantees next day delivery) unless otherwise stated. We cannot accept responsibility for postal delays.

International Delivery

We welcome international customers and send our products all over the world. There is a small extra charge for international shipping.

 

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